Data protection
Customer recordings, transcripts, notes, and related call data are protected with encryption in transit and at rest. Aila does not sell customer data or use it to train public models.
Security at Aila
Protecting customer data across every call.
Aila processes customer calls, recordings, transcripts, notes, and CRM/LOS workflow data. Our security program is designed to protect that information through controlled access, encrypted storage, monitored infrastructure, and accountable operational procedures.
Access control
Production access is limited to authorized team members with a business need. Access is reviewed periodically and removed when it is no longer required.
Infrastructure
Aila uses managed, enterprise-grade infrastructure providers with security controls for hosting, logging, monitoring, backups, and availability.
Vendor review
Service providers that process customer data are evaluated for business need, data handling, and security posture before use.
Program controls
Aila maintains security controls for product development, infrastructure operations, vendor oversight, and customer data handling.
- Secure software development with code review before production release.
- Dependency and vulnerability monitoring for application packages.
- Least-privilege access to production systems and customer data.
- Incident response procedures for triage, containment, communication, and remediation.
- Customer deletion and data handling requests routed through support.
Responsible disclosure
To report a suspected security issue, email support@aila.fyi. Please include a clear description, affected URL or account area, reproduction steps, and any relevant screenshots or logs.
We ask researchers to avoid accessing customer data, disrupting service availability, or sharing vulnerability details publicly before Aila has completed remediation.
Customer requests
Customers can contact Aila for security questionnaires, data deletion requests, vendor questions, and documentation needed for procurement or compliance reviews.