# Aila

> Aila is a call intelligence platform that ingests sales and support calls, transcribes them, runs AI analysis (summaries, action items, objections, risk, scoring), and syncs outcomes back into the customer's CRM.

Aila is built for sales and success teams that need searchable call history, coaching cues, and automated CRM hygiene. Calls are ingested via direct upload, CRM/dialer webhooks (GoHighLevel, HubSpot, Bonzo, Dialpad), or meeting connectors (Zoom, Google Meet, Microsoft Teams). The product is delivered as a multi-tenant web app at app.aila.fyi with a public JSON API under `/api/v1`.

## Product

- [Home](https://app.aila.fyi/): app entry point; redirects to login or the user's active organization.
- [Sign up](https://app.aila.fyi/signup): create a new account and organization.
- [Log in](https://app.aila.fyi/login): existing user sign-in.
- [Mortgage onboarding](https://app.aila.fyi/m): guided setup flow for mortgage-lending customers.
- [Contact](https://app.aila.fyi/contact): contact form for sales and support inquiries (support@aila.fyi).

## API

- [API docs (Swagger UI)](https://app.aila.fyi/api-docs): interactive reference for the `/api/v1` endpoints.
- [OpenAPI spec](https://app.aila.fyi/api/openapi): machine-readable OpenAPI JSON for the public API.
- Auth: `Authorization: Bearer <token>` where token is either a session JWT or an organization-scoped API key prefixed `ak_` (created in Settings → Team & Subscription).
- Core resources: organizations, users, calls, contacts, connections, batches, live-calls, available-prompts, questions, objections, starred-calls.
- Response envelope: `{ "success": boolean, "data": ..., "meta": { "timestamp", "version" }, "error": null }`.

## Integrations

Aila connects to dialers, CRMs, and meeting platforms to ingest calls and write outcomes back. Active connectors:

- **GoHighLevel** (OAuth): call/opportunity webhooks, contact matching, note posting.
- **HubSpot** (OAuth): contact matching, status reads, call summary/notes sync.
- **Zoom**, **Google Meet**, **Microsoft Teams**: meeting capture via Recall.
- **Bonzo**: webhook-based call sync with auto-task creation and due-date inference.
- **Dialpad**: webhook call ingestion with recording download via share link.
- **Salesforce**: custom object sync with `create_on_call` mode.

## Legal

- [Terms of Service](https://www.withaila.com/tos)
- [Privacy Policy](https://www.withaila.com/privacy)
- [Security](https://www.withaila.com/security)
- [Unsubscribe](https://app.aila.fyi/m/unsubscribe): opt out of marketing email.

## Optional

- Pricing is $50/month per user.
- Organization isolation is enforced at the API and database layers; each call, contact, connection, and API key is scoped to a single organization.
- Transcription, AI analysis, and CRM sync run as asynchronous background jobs; near-real-time results typically land within a few minutes of ingest.